Refund Policy

Last updated: January 15, 2025

Customer Satisfaction

At Rod's Lawn Care & Property, your satisfaction is our priority. We strive to deliver exceptional service on every project. If you're not completely satisfied with our work, we're committed to making it right.

Service Satisfaction Policy

  • • If you're unsatisfied with completed work, contact us within 48 hours
  • • We'll assess the issue and provide corrective action at no additional charge
  • • For recurring services, we'll work with you to adjust our approach
  • • Quality concerns will be addressed promptly and professionally

Refund Conditions

Eligible for Refund:

  • • Services not performed as agreed in the service contract
  • • Work completed significantly below professional standards
  • • Services cancelled more than 24 hours before scheduled date
  • • Weather-related cancellations initiated by our team

Not Eligible for Refund:

  • • Services completed according to agreed specifications
  • • Customer cancellations less than 24 hours before service
  • • Issues resulting from pre-existing property conditions
  • • Natural factors beyond our control (weather, pests, disease)

Refund Process

  1. 1. Contact us within 48 hours of service completion if issues arise
  2. 2. We'll schedule a property visit to assess the situation
  3. 3. If a refund is warranted, processing will begin within 5 business days
  4. 4. Refunds will be issued to the original payment method
  5. 5. Credit card refunds may take 7-10 business days to appear

Weather Policy

Arkansas weather can be unpredictable. When weather conditions make service unsafe or ineffective, we'll reschedule at no additional cost. Services cancelled due to weather will not incur any charges.

Dispute Resolution

We're committed to resolving any service concerns quickly and fairly. Most issues can be addressed through direct communication and corrective action. Our goal is your complete satisfaction with our lawn care services.

Contact Us

For refund requests or questions about our satisfaction policy:

Rod's Lawn Care & Property
13024 Red Oak Ln, Rogers, AR 72756
Phone: (479) 366-7033
Email: kobemendez@rodlawnsrvcs.com